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Lamatel Lamatel - Lebanon

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  • GRANDSTREAM

Privacy Policy

 

The Internet is an amazing tool. It has the power to change the way we live, and we're starting to see that potential today. With only a few mouse-clicks, you can follow the news, look up facts, buy goods and services, and communicate with others from around the world. It's important to Lama Inc. to help our customers retain their privacy when they take advantage of all the Internet has to offer.


We believe your business is no one else's. Your privacy is important to you and to us. So we'll protect the information you share with us. To protect your privacy, Lama Inc. follows different principles in accordance with worldwide practices for customer privacy and data protection.
 

  • We won’t sell or give away names, mail address, phone number, email address or any other information to anyone.
  • We’ll use state-of-the-art security measures to protect your information from unauthorized users.

 

We will ask you when we need information that personally identifies you (personal information) or allows us to contact you. Generally, this information is requested when you create a Registration ID on the site or when you download free software, enter a contest, order email newsletters or join a limited-access premium site. We use your Personal Information for four primary purposes:
 

  • To make the site easier for you to use by not having to enter information more than once.
  • To help you quickly find software, services or information.
  • To help us create content most relevant to you.
  • To alert you to product upgrades, special offers, updated information and other new services from Lama Inc.

 

If you choose not to register or provide personal information, you can still use most of www.lamatel.com. But you will not be able to access areas that require registration or place orders.

If you decide to register, you will be able to select the kinds of information you want to receive from us by subscribing to various services, like our electronic newsletters. If you do not want us to communicate with you about other offers regarding Lama Inc. products, programs, events, or services by email, postal mail, or telephone, you may select the option stating that you do not wish to receive marketing messages from Lama Inc.

Lama Inc. occasionally allows other companies to offer our registered customers information about their products and services, using postal mail only. If you do not want to receive these offers, you may select the option stating that you do not wish to receive marketing materials from third parties.

 

We will provide you with the means to ensure that your personal information is correct and current. You may review and update this information at any time under Profile. There, you can:
 

  • View and edit personal information you have already given us.
  • Tell us whether you want us to send you marketing information, or whether you want third parties to send you their offers by postal mail.
  • Sign up for electronic newsletters about our services and products.
  • Register. Once you register, you won't need to do it again. Wherever you go on www.lamatel.com, your information stays with you.


 

Lama Inc. has taken strong measures to protect the security of your personal information and to ensure that your choices for its intended use are honored. We take strong precautions to protect your data from loss, misuse, unauthorized access or disclosure, alteration, or destruction.

We guarantee your e-commerce transactions to be 100% safe and secure. When you place orders or access your personal account information, you're utilizing secure server software SSL, which encrypts your personal information before it's sent over the Internet. SSL is one of the safest encryption technologies available.

In the event of unauthorized use of your credit card, you must notify your credit card provider in accordance with its reporting rules and procedures.

Lama Inc. strictly protects the security of your personal information and honors your choices for its intended use. We carefully protect your data from loss, misuse, unauthorized access or disclosure, alteration, or destruction.

Your personal information is never shared outside the company without your permission. Inside the company, data is stored in password-controlled servers with limited access. Your information may be stored and processed in Canada where Lama Inc., its subsidiaries, affiliates or agents are located.

You also have a significant role in protecting your information. No one can see or edit your personal information without knowing your user name and password, so do not share these with others.

 

If for some reason you believe Lama Inc. has not adhered to these principles, please notify us by email at info@lamatel.com, and we will do our best to determine and correct the problem promptly. Be certain the words Privacy Policy are in the Subject line.
 

When you buy and install a new product, we may ask you to register your purchase electronically. When you do, we merge your registration information with any information you've already left with us (we call that information your personal profile). If you haven't previously registered with us, we create a personal profile for you from your product registration information. If you ever want to review or update that information, you can visit the Profile Center, click on Update Profile, and edit any of the Personal Information in your profile. If you haven't already created a Registration ID, we will ask you to do so. This ensures that only you can access your information.
 

As mentioned above, every registered customer has a unique personal profile. Each profile is assigned a unique personal identification number, which helps us ensure that only you can access your profile.

When you register, we create your profile, assign a personal identification number, and then send this personal identification number back to your hard drive in the form of a cookie, which is a very small bit of code. This code is uniquely yours. It is your passport to seamless travel across www.lamatel.com, allowing you to download free software, order free newsletters, and visit premium sites without having to fill out registration forms with information you've already provided. Even if you switch computers, you won't have to re-register – just use your Registration ID to identify yourself.

 

 

 

 

When you join us, you provide us with your contact information, including your name and email address. We use this information to send you updates about your order, questionnaires to measure your satisfaction with our service and announcements about new and exciting services that we offer. When you order from us, we ask for your credit card number and billing address. We use this information only to bill you for the product(s) you order at that time. For your convenience, we do not save billing information.

 

AFTER-SALE POLICY

1. All Lamatel products are sealed with a sticker. If the seal is broken, no return or refund will be granted.
2. To return or exchange merchandise with an intact sticker, a 35% restocking fee will be applied on the total of the invoice. No return or exchange will be granted after 15 days – from the date of purchase.
3. Lamatel is not responsible for the client’s choice of model or any failure in programing or configuration of the units. Lamatel is not responsible for any failed conducted tests.
4. If the product is dead on arrival (DOA) – the client has five business days from the date of reception to advise Lamatel and request an exchange. The defective unit should be shipped back as soon as possible to garantie an exchange within the next 24hrs. The exchange is subject to product availability and further testing by Lamatel team.
5. If the product is deemed defective due to a manufacturing defect, MikroTik/Grandstream Support will have to approve the RMA to exchange the unit. If the product is deemed defective due to misuse of the unit, no return nor exchange will be granted. The client is responsible for all shipping fees incurred during the sale, return or an exchange.
6. The price and taxes of the units will be reimbursed in full if return is approved within 15 days of the date of purchase and an intact seal on the box.
7. Lamatel ships all it is orders on EXW incoterms, the purchase of extra insurance is advised in case the value of the package is higher than 100$ as it is the maximum insured with all shipping couriers such as FedEx, UPS, Purolator and Canada Post. Lamatel bares no responsibility in case the package is lost, damaged on the way to the client or not delivered.